Privacy & Client Protection Policy

1. Commitment to Client Privacy & Discretion

At Mentisara (“we”, “our”, or “us”), we recognize the deeply personal nature of psychological therapy and mental health support. We are committed to maintaining the highest degree of ethical privacy, discretion, and data protection for all visitors and clients.

2. Information We Collect

When you interact with our website or submit an appointment application form, we may collect:

• Contact Information: First name, last name, email address, phone number.
• Intake Preferences: Preferred service category, scheduling time preferences, mode of session (Online / In-Person).
• Contextual Notes: General areas of emotional focus you voluntarily provide to help us prepare for intake.

3. How Your Information is Used

All data collected is strictly utilized to:

• Review and process consultation requests and workshop registrations.
• Coordinate session scheduling and transmit secure video connection links.
• Respond to inquiries submitted via our contact forms.

We do not sell, rent, or monetize personal client information to any third party under any circumstances.

4. Session Privacy & Ethical Exceptions

Therapy sessions are strictly private. Professional discretion is maintained between you and your psychological practitioner, except under legally mandated exceptions including:

• Imminent risk of severe harm to self or others.
• Mandatory statutory disclosures required by law.

5. Data Security & Storage

We implement industry-standard encryption protocols (HTTPS/TLS) across all website forms. Session notes and contact details are stored in password-protected, restricted-access clinical databases.

6. Contacting Our Data Privacy Officer

For questions regarding this policy or to request data deletion, please contact us at: mentisaramindtalks@gmail.com.