Terms & Conditions of Service
Effective Date: September 2026 | Document provided for client review
Important Emergency Disclaimer: Mentisara is an elective psychological and psychotherapeutic service. Our website and online sessions are not intended for emergency medical or acute psychiatric crisis intervention. If you are in immediate distress or experiencing self-harm thoughts, please contact your local emergency hospital or 24/7 helpline immediately (e.g. Tele-MANAS helpline 14416 in India).
1. Scope of Services
Mentisara provides structured, person-centred psychological support and emotional resilience training via online video platforms. Submitting an application form does not constitute an automatic clinical relationship until intake confirmation is agreed upon.
2. Appointments & Scheduling
All session times are scheduled in Indian Standard Time (IST) unless explicitly agreed upon with your practitioner. We ask clients to join sessions promptly at the appointed time in a quiet, private setting.
3. Cancellation & Rescheduling Policy
To respect the practitioner's time and other clients awaiting slots:
- Cancellations or rescheduling requests must be submitted at least 24 hours in advance.
- Late cancellations or unattended sessions without prior notice may be subject to a standard session retention fee.
4. Payments & Refunds
Session fees and workshop payments are processed via verified online gateways. Refunds are available only when the therapist is unavailable at the scheduled appointment time. If a technical issue occurs during the session, the session will be rescheduled, and no additional payment will be required.
5. Intellectual Property
All psychoeducational resources, articles, workshop materials, and website content are the intellectual property of Mentisara and may not be reproduced without written permission.
6. Inquiries & Updates
For questions regarding these terms, contact mentisaramindtalks@gmail.com.